Remote Assistance

Need remote support?

Follow the guide below to get connected!

  • OpenĀ in your web browser
  • Click the download button in the ‘Get Support’ section.
    This will download a file to your computer, which will install the neccessary program.
  • Open the file that was just downloaded, and follow the prompts.
  • If you get a popup asking to make changes to the system, press ‘Yes’ or ‘Allow’
  • Go back to in your web browser, and refresh the page (F5)
  • You should now see the button ‘Generate Code’ in the ‘Get Support’ section. Click this button to generate your support code.
  • You should now see a 16 digit code displayed. Please provide this code to our staff for remote assistance.
If you get stuck or need any assistance, please contact us.